From the sales side, EMAC will give customers an appropriate delivery period considering possible epidemic and transportation risks in advance.From the production side, EMAC have a supervising team checks on-site production at business partners factories to make sure that our costumers products meet their requirement and an Inspection are carried on every single product to ensure that it meets technical specifications, quality standard and schedule delivery on time.
As a group company, EMAC has more than ten subsidiaries and independent brands, each of which has its own target market. As the core power resource we have in EMAC, the brand plays a vital role in all of EMAC’s businesses. This article provides a comprehensive overview of all of the brand’s engine plants in China, all of which are 50:50 joint ventures between us companies and Chinese partners. (Note: All information is from the website introduction of the joint venture company of the brand or the news website of the auto industry. We have collected and sorted out all relevant information in order to make foreigners have a clearer understanding of the business structure of the brand in China.)
We have two branch companies in Singapore, one branch company in Thailand and one joint venture in Thailand till now, together with our sales representatives in UK and Spain.In some countries and regions, which we don’t have local official partner yet, we are building a service network that able to help EMAC to provide local technical services to meet customers requirement.
With over 12 years of experience, EMAC has a experienced logistics service team, which is in charge of all shipping arrangement, documentary, certificates and all other relevant issues.We can professionally handle all the process of sea shipping, railways transportation, truck shipping, air shipping and international express services.
How to manage the packing is really a big issue, which EMAC paid a lot of learning costs on it.
There is a obviously answer, is using plywood packing for all orders, but is it true? Due to the material costs and labor costs raised, the plywood box is not cheap any more, the plywood box for a even 1 CMB volume size costs over 100 US dollars in China now, so plywood box package for all products is not a reasonable solution.
As the system solution provider, EMAC clearly under how important of the technical support is, which drives EMAC to developing our own engineering team for all ranges of products, as well as keep looking for business partners that have engineering abilities in all countries and regions.
As a well-established company, EMAC has been working in the power system supplying industry for over 12 years, with over 10 self-registered brands, have branch office in both Singapore, Thailand and with one joint venture in Thailand together with our business partner.
We accept T/T payment for all countries.
Under T/T terms of payment, 30% down payment is minimum request and only acceptable for standard products. For the customized developed products, 50% down payment is minimum as the risky of cancel order will bring huge losses to us.
After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we usually replace the goods freely if within warranty, but this less happened for the reason of guaranteed quality. While for the diesel engine, genset and other power pack problem, we have other steps to solve. Following are the steps about our company after sale service procedure for the power pack and engine.
The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedures as following.