After more than 12 years international trading with overseas customers, we have lots of experience about the after-sale service. And we have formed our company own rules and after sale service system for the different products. While for the engine spare parts, we usually replace the goods freely if within warranty, but this less happened for the reason of guaranteed quality. While for the diesel engine, genset and other power pack problem, we have other steps to solve. Following are the steps about our company after sale service procedure for the power pack and engine.
The orders is important for every company. But most of overseas customers are satisfied with our order procedure and service, the main reason is that we have our own order procedures which is done carefully by one term staff EMAC GROUP LTD has its own order procedures as following.
Afer more than 12 years international trading with oversea customers, we have our own standard for the after sale service. It named 123 after sale service standard. The 123 after sale service stands for 1 working day to reply the customer, 2 working days for tasks responsibilities and 3 working days to confirm the final resolution. This service procedure is to remove all customer’s worries about after products and after sale service.
As part of our culture and company strategy, EMAC have a detailed professional training system, with the target of growing together with our business partners all around the world. Our training program including products training, service training, marketing training and management training.
As a group company, EMAC have over 10 subsidiaries and self-owned brands, each subsidiary and brand have its own target market. As a professional one-stop power system integration company, EMAC deeply get involved in Energy (Generator set & Solar-Wind hybrid system), Maritime (Propulsion and Power System), Automotive (Complete Powertrain system and air suspension), Industrial (Engine Power Pack), Railways (Power car and railway components) and Parts (Parts & Services support for all business fields).
EMAC has been in the line of engine products business for more than 12 years, in these years of cooperation with many different oversea customers, we have lots of experience in the order productsion, shipment and so on. From these experience, we have confirmed our own rules and regulations. Till now, we have practised our rules in our orders and all goes smooth. This called TSI quality control system, which stand for Technical, Supervision and Inspection.
Therefore, the car’s doomsday modification style is also inherited from the legendary experience of the car, and the car is named “Chain Smoker”. The whole car is toned based on rust and patina, and many parts of the body are bundled with scrap iron chains to highlight…
POWER-GEN Asia, co-located with Renewable Energy World Asia and the POWER-GEN Asia Financial Forum, as part of ASEAN Power Week, is the leading force in delivering a platform for the power industry to meet, share information on the challenges facing the power industry and discuss solutions for Asia’s energy future. With the growth demand on electric power, Power-Gen Asia can bring many reliable suppliers and opportunities.
Power-Gen Asia 2015 will be hold at IMPACT Exhibition Center of Bangkok Thailand from 1th to 3th September, Owing to our generator brand and our reputation on engine, EMAC is invited to be one of reliable supplier in this exhibition. We will be displaying our generator sets powered by Cummings and Deutz engines at the booth G52. We have a multi-lingual team to ensure good communication and share professional information with you during the exhibition.